Description

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

• Manage and implement client or partner setups through system configurations and dashboard settings.
• Handle and resolve client or partner requests for issue resolution related to configurations, data setup or technical situation affecting performance or customer satisfaction.
• Ability to respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.
• Determine and record inbound requests and ensure customer issues bear proper notation within our ticket intake system.
• Work closely with account managers, product teams and clients to obtain program configuration and setup requirements.
• Ability to communicate and work effectively across various internal organizations in support of account initiatives.
• Proven ability to work independently as well as in a team environment.
• Detail oriented, methodical and organized.
• Ability to troubleshoot and diagnose issues related to current processes and technology problems that can affect our clients. Work with internal teams to recommend or execute solutions.
• Very comfortable learning new technology/product lines in a highly innovative environment.
• Proficient in Microsoft Office software with emphasis on Excel and PowerPoint.
• Represent InComm Healthcare in a positive, professional, and customer focused manner.

• Minimum two years client-facing communication experience required.
• Associates, BA or BS degree highly preferred
• Proficient in Microsoft Office suite including Excel, Word, Powerpoint and Outlook.
• Experienced working with Customer Relationship Management software (Salesforce), Sharepoint and activity tracking systems desired.
• Experience working with account administration and Back Office systems.
• Project Management experience a plus
• Preference given to applicants who have demonstrated experience supporting "Software as a Service" products.
• Experience in incentives, payments, loyalty, prepaid, stored value or gift card products a plus.
• Experience providing customer service in a business environment.
• Strong interest and comfortable utilizing new software technology
• Must be a motivated self-starter

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program Tier II - #LI-SO1 #LI-Remote

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