Description

Working collaboratively with the senior executive team, the board of trustees of Norton Healthcare, and facility leadership personnel, the Senior Vice President & Chief Nursing Officer has the responsibility and authority for establishing the system standards for nursing practice. This responsibility includes but is not limited to the development of safe and efficient organization-wide patient care programs and policies/procedures that describe how patients’ nursing care needs or patient populations receiving nursing care are assessed, evaluated, and met in accordance with Kentucky Nursing Laws, The Joint Commission, Det Norske Veritas (DNV), or other accrediting entity, and other applicable recognized best practice standards of care.

Key Accountabilities:

• Effectively designs processes that are patient friendly and family focused, sensitive to the need for operational efficiency and ensures outstanding clinical quality. Ensures patient satisfaction scores for facility/departments meet established benchmarks and continually strives for scores ranked among the top 90th percentile nationally. Ensures strategic, operational, programmatic, and other plans/policies support the highest possible levels of service. Supports finance executives to achieve or exceed patient service margins, and consults on applicable construction/ renovation projects as needed.
• Participates with members of the medical staff leadership and senior executive leadership in the strategic planning process as it relates to nursing/patient care services. Works with senior leadership, the board of trustees, and the medical staff to proactively assess the impact of legislation on future growth and delivery of nursing/patient care, restriction of services, and reimbursement for care. Participates in evaluating, selecting, and integrating healthcare technology and information systems to support patient care needs and efficient utilization of clinical resources. Proactively works with the Government Relations Department to ensure Norton Healthcare’s best interests are represented. Proactively assists in the growth of funds donated to the Norton Healthcare and Norton Children’s Hospital Foundations.
• Develops programs that support the recruitment, retention, and engagement of the best possible patient care leaders/staff. Implements programs that promote leader/staff members’ job related advancement and educational goals. Identifies key talent and emerging leaders within the organization and provides coaching/mentoring. Conveys a clear vision of Norton Healthcare's direction, challenges, and opportunities related to patient care delivery to direct reports and staff. Involves staff/leaders with particular expertise in the planning and implementation of programs and services that support nursing/patient care. Establishes meaningful and measurable performance expectations for direct reports and facility staff. Manages complex system and facility-based physician relationships and contracts for services.
• Works with facility vice presidents of patient care services to ensure mechanisms are in place to monitor compliance with state, federal, and The Joint Commission, Det Norske Veritas (DNV), (or other accrediting entity) requirements related to delivery of patient care services.
• Proactively identifies potential quality initiatives and works with appropriate personnel to develop plans/measures to ensure ongoing delivery of quality patient care.
• Develops performance improvement measures and continually assesses performance against identified measures.
• Ensures evidenced based key processes are followed to ensure best possible outcomes for patients.
• Ensures implementation of a system wide effective, ongoing program to measure, assess, and improve the quality of nursing care delivered to patients and improve patient outcomes.
• Works with facility vice presidents of patient care services to ensure management of staffing/productivity to best practice benchmarks. Ensures alignment of the vice presidents patient care services, with the NHC strategy, monitors results and the implementation of agreed upon plans. Holds individuals accountable for performance on care transformation goals. Recognizes necessary variation need for the exception but drives standardization and integration.

About Norton Healthcare

Norton Healthcare is a leader in serving adult and pediatric patients from throughout Greater Louisville, Southern Indiana, the commonwealth of Kentucky and beyond. The not-for-profit hospital and health care system has six Louisville-based hospitals, which includes a children’s hospital with a Level I Pediatric Trauma Center, and three hospitals in Southern Indiana.

With more than 23,000 employees, over 1,750 employed medical providers and more than 3,000 total providers on its medical staff, Norton Healthcare is Louisville’s second largest employer. It provides care at more than 400 locations throughout Kentucky and Southern Indiana. The six Louisville hospitals have a total of 1,907 licensed beds, and the Southern Indiana hospitals have a total of 347 licensed beds. The hospitals provide inpatient and outpatient general care as well as specialty care, including heart, neuroscience, cancer, orthopedic, women’s and pediatric services. The system also includes 10 outpatient centers, 19 Norton Immediate Care Centers, 14 Norton Prompt Care clinics and an expanded telehealth program. A strong research program provides access to clinical trials in a multitude of areas.

Norton Healthcare’s Louisville hospitals and Norton Cancer Institute are LGBTQ+ Healthcare Equality Leaders. Our facilities first received this designation from the Human Rights Campaign (HRC) in 2018 and have received it in all subsequent years that the designation has been awarded. Norton Healthcare also was recognized in 2022, 2023 and 2024 on the Disability Equality Index’s list of Best Places to Work for Disability Inclusion.

More information is available at NortonHealthcare.com.

Requirements

Required: 

• Ten years of progressive leadership experience
• Master Degree
• Registered Nurse

Desired: 

• Five years working in complex and matrixed organizations
• Doctorate Degree